Thank you for purchasing from Digi Velza
Due to the nature of digital products, all sales are generally considered final. Once a digital product has been delivered, downloaded, accessed, or consumed, we are unable to offer returns or exchanges.
However, we may provide a refund under the following circumstances:
- You were charged multiple times for the same order.
- You did not receive access to the purchased product due to a technical issue on our side.
- The product delivered is significantly different from the description provided on the website.
To request support or a refund review, please contact us within 7 days of your purchase at:
Email: contact@digivelza.com
Please include:
- Your order number
- Purchase email address
- A brief explanation of the issue
Refund requests are reviewed on a case-by-case basis. We reserve the right to deny refund requests in cases of misuse, abuse, unauthorized sharing, or attempts to exploit our policies.
By purchasing from our website, you acknowledge and agree to this Refund Policy.